fi77 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how fi77 ("fi77", "we", "us", "our") collects, uses, stores, and discloses personal data obtained from individuals ("you", "your", "the Player") who access, register on, or interact with the fi77 website at https://fi77.io and any associated services, games, mobile interfaces, and promotional content operated under the fi77 brand.

By creating a fi77 account, making a deposit, or using any feature of the fi77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must discontinue use of the fi77 platform immediately.

This Policy is incorporated by reference into the fi77 Terms and Conditions. In the event of any conflict between this Policy and the Terms and Conditions on matters of data privacy, this Policy shall take precedence.

2 Who We Are

fi77 is an online casino and sports betting platform operating under the fi77 brand at https://fi77.io. fi77 provides a catalogue of casino games, live dealer experiences, and sports betting markets — including BPL, IPL, T20 World Cup, and other cricket fixtures — primarily to eligible adult players located in Bangladesh.

For the purposes of this Privacy Policy, fi77 is the data controller in respect of personal data collected through the fi77 website and services. As data controller, fi77 determines the purposes and means by which personal data is processed. fi77 engages a number of third-party data processors — including payment providers, identity verification services, and game software providers — who act only on fi77's documented instructions and under binding data processing agreements.

If you have any questions regarding this Policy or wish to exercise any of your data rights, you may contact the fi77 data team at the support email address provided in Section 15 of this Policy.

3 Data We Collect

fi77 collects two categories of personal data: data you provide directly to us, and data we collect automatically through your use of the platform.

Data you provide directly:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used for mandatory 21+ age verification).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh) and postal code.
• Mobile phone number associated with your bKash, Nagad, Rocket, or Upay wallet, or your bank account.
• Email address for account correspondence and notifications.
• Payment method details — specifically the mobile wallet number or bank account details you use to deposit and withdraw. fi77 does not store full card numbers; card tokenisation is handled by the card network processor.
• Identity documents submitted during KYC verification (e.g., National Identity Card (NID), passport, or driving licence).
• Responsible gaming preferences and self-exclusion requests.
• Support communications — messages, chat transcripts, and attachments shared with fi77 support staff.

Data collected automatically:

• IP address and approximate geographic location derived from IP.
• Device type, operating system, browser version, and screen resolution.
• Session data including login timestamps, session duration, and pages visited.
• Betting and gaming activity records including games played, wagers placed, bet amounts, winnings, and bonus usage.
• Deposit and withdrawal transaction logs including amounts, timestamps, payment method used, and processing status.
• Cookie identifiers and similar tracking data as described in Section 10.

4 How We Collect Your Data

fi77 collects personal data through the following channels and mechanisms:

• Registration form: When you create a fi77 account, you submit your name, date of birth, contact details, and address directly through the registration interface.
• KYC verification uploads: When you submit identity documents to complete account verification prior to your first withdrawal, those documents are received and processed by fi77 and its designated identity verification partner.
• Payment transactions: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, the transaction data is captured and logged by fi77 and the relevant payment provider.
• Platform usage: fi77 automatically logs your interaction with the website, including pages visited, games launched, bets placed, and session metadata, through server-side logging and first-party analytics tools.
• Support interactions: When you contact fi77 via live chat, your messages and any supporting documents you share are recorded and stored as part of your support history.
• Cookies and browser storage: fi77 uses cookies and localStorage to maintain your login session, remember preferences, and measure aggregate platform performance. See Section 10 for full details.

5 Why We Use Your Data

fi77 processes your personal data for the following defined purposes. Each purpose is linked to a specific legal basis described in Section 6.

fi77 does not use your personal data for any purpose not listed in the table above without first obtaining your explicit consent or establishing a clear legitimate interest. Where fi77 relies on legitimate interests as a legal basis, those interests are balanced against your rights and will not override them.

6 Legal Basis for Processing

fi77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contract performance: Processing necessary to fulfil the contractual agreement between fi77 and you as a registered player — including account maintenance, payment processing, game access, and customer support.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements — including age verification, anti-money-laundering (AML) checks, Know Your Customer (KYC) procedures, and record-keeping obligations.
• Legitimate interests: Processing carried out to pursue fi77's legitimate business interests, provided those interests are not overridden by your fundamental rights — including fraud prevention, platform security, abuse detection, and internal analytics.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for sending promotional communications such as bonus offers, BPL season promotions, and Eid special offers via email or SMS. You may withdraw this consent at any time by contacting fi77 support or using the unsubscribe function in any marketing communication.

7 Data Sharing and Disclosure

fi77 does not sell your personal data. fi77 shares your personal data only with the following categories of third parties, and only to the extent strictly necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard — to process deposits and withdrawals. Each payment provider operates under its own privacy policy in respect of data it independently holds.
• Identity verification providers: Third-party KYC service providers who verify the authenticity of identity documents submitted by players. These providers are contractually bound to process data solely for identity verification purposes.
• Game software providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, and other licensed game studios whose software is integrated into the fi77 platform. These providers may process limited session data to deliver their game content.
• IT infrastructure and hosting providers: Secure cloud infrastructure providers who host fi77's servers and databases. These providers process data only as instructed by fi77 and under binding data processing agreements.
• Legal and regulatory authorities: fi77 will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law, valid legal process, or in response to a legitimate request to protect the safety, security, or rights of fi77, its players, or the public.
• Fraud prevention networks: Where fi77 has a legitimate interest in sharing data with industry-level fraud detection services to identify and prevent fraudulent account activity across multiple platforms.

8 International Data Transfers

fi77 operates a platform primarily serving players in Bangladesh. Some of the third-party service providers fi77 engages — particularly game software providers and cloud infrastructure partners — may be located outside Bangladesh and may process your data in other jurisdictions.

Where personal data is transferred internationally, fi77 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. These safeguards include contractual data processing agreements that require the recipient to maintain confidentiality, implement security measures consistent with industry standards, and use your data only for the purposes specified by fi77.

By using the fi77 platform, you acknowledge and consent to the international transfer of your personal data to the extent necessary to deliver the fi77 service, subject to the safeguards described above.

9 Data Retention

fi77 retains your personal data in accordance with the following retention schedule. Once the applicable retention period has expired, your data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

If you request account closure, fi77 will cease active use of your personal data immediately upon processing the closure. Your data will then enter the retention-only phase as described above, during which it will not be used for any active marketing, profiling, or operational purposes.

10 Cookies and Tracking Technologies

fi77 uses cookies — small text files stored on your device — and similar browser-based technologies such as localStorage and sessionStorage. The following categories of cookies are used on the fi77 platform:

• Strictly necessary cookies: Required for the fi77 website to function correctly. These include session authentication cookies that keep you logged in during your visit, CSRF protection tokens, and load-balancing cookies. These cookies cannot be disabled without breaking core platform functionality.
• Preference cookies: Store your platform preferences such as language settings and responsible gaming display options so they are remembered on your next visit. These are first-party cookies set by fi77 directly.
• Analytics cookies: First-party analytics cookies that collect aggregate data about how players navigate the fi77 website — which pages are most visited, average session lengths, device types used, and error events. This data is used exclusively to improve the platform experience and is never shared with advertising networks.
• Game provider cookies: Certain game software providers may set limited functional cookies within their game iframes to maintain game state, deliver fair RNG outcomes, and support live dealer streaming. These cookies operate within the scope of the game provider's own privacy policy.

fi77 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. You may manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will affect your ability to log in and use the fi77 platform.

11 Your Rights

As a fi77 player whose personal data is processed by fi77, you have the following rights in respect of your personal data. To exercise any of these rights, please contact the fi77 support team via live chat, referencing your registered account username:

• Right of access: You have the right to request a copy of all personal data fi77 holds about you, along with information about how it is being used. fi77 will provide this within 10 business days of receiving a verified request.
• Right to rectification: If any personal data fi77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. This does not apply to data that has been verified and is legally required to be retained as-is.
• Right to erasure: In certain circumstances, you have the right to request that fi77 delete your personal data. This right is subject to exceptions where fi77 has a legal obligation or legitimate interest to retain the data — for example, transaction records retained for anti-money-laundering compliance cannot be deleted on request.
• Right to restrict processing: You may request that fi77 temporarily pause the use of your personal data in certain circumstances — for example, while you dispute the accuracy of the data fi77 holds.
• Right to withdraw consent: Where fi77 processes your data based on your consent (primarily for marketing communications), you may withdraw that consent at any time by contacting support or using the unsubscribe link in any marketing email. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: If you believe fi77 has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a formal complaint via the fi77 dispute resolution process described in the Terms and Conditions.

12 Children and Minors

The fi77 platform is strictly intended for adults aged 21 years and above. fi77 does not knowingly collect personal data from individuals under the age of 21. The fi77 registration process includes a mandatory date-of-birth field, and accounts created by individuals who state an age below 21 will not be activated.

If fi77 discovers or is notified that a minor has successfully created a fi77 account, fi77 will immediately suspend that account, forfeit any deposits or bonuses associated with it, and securely delete all personal data collected from the minor as quickly as is legally permissible. Any winnings accumulated by an account held by a minor will not be paid out.

If you are a parent or guardian and believe that your child has registered on fi77, please contact fi77 support immediately via live chat. fi77 will investigate and take appropriate action within 24 hours of receiving a verified report.

13 Security Measures

fi77 maintains a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include but are not limited to:

• TLS 1.3 protocol enforced across all fi77 web pages and API endpoints — no unencrypted HTTP connections are permitted.
• Password storage using industry-standard one-way cryptographic hashing with salting — fi77 staff cannot view your password in plain text.
• Payment card tokenisation handled entirely by the respective card network processor — fi77's servers never receive or store raw card numbers.
• Access controls that limit internal staff access to personal data on a strict need-to-know basis, with full audit logging of all data access events.
• Regular security assessments of the fi77 platform infrastructure by qualified security engineers.
• Automated detection systems that monitor for unusual login patterns, suspicious withdrawal requests, and other indicators of potential account compromise.
• Secure deletion protocols applied when data reaches the end of its retention period, ensuring it cannot be recovered after deletion.

While fi77 takes all reasonable measures to protect your personal data, no digital platform can guarantee absolute security against all threats. You are responsible for maintaining the confidentiality of your fi77 account credentials. If you suspect your account has been accessed without your authorisation, you must contact fi77 support immediately via live chat so that appropriate protective action can be taken without delay.

14 Changes to This Privacy Policy

fi77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in data processing practices, applicable legal requirements, or the features and services offered on the fi77 platform. When material changes are made, fi77 will update the "Last Updated" date displayed at the top of this page.

For significant changes that affect how fi77 uses your personal data in a material way, fi77 will provide advance notice via email to the address associated with your account, or via an in-platform notification displayed on your next login. Your continued use of the fi77 platform after any revised Privacy Policy has been published constitutes your acceptance of the updated terms.

fi77 recommends that you review this Privacy Policy periodically. Archived versions of prior Privacy Policies are available on request from the fi77 support team.

15 Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how fi77 has handled your personal data, you may contact the fi77 data and support team using the details below. Please note the email address is provided as plain text only and is not a clickable link.

When submitting a data rights request, please include your registered fi77 username and the email address associated with your account so that fi77 can verify your identity before processing the request. fi77 cannot action data rights requests from unverified individuals in order to protect account security.