fi77 Terms & Conditions

1 Introduction and Acceptance

Welcome to fi77. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and fi77 ("fi77", "the Platform", "we", "us", "our") governing all use of the fi77 website located at https://fi77.io and any associated services, tools, mobile interfaces, games, and promotional content operated under the fi77 brand.

By accessing the fi77 website, creating an account, making a deposit, placing a bet, or claiming any bonus or promotional offer, you unconditionally accept these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the fi77 platform and close your account if one has been opened.

fi77 operates as an English-language entertainment platform targeting eligible adult players in Bangladesh. These Terms are written in English and the English version shall be the authoritative and governing text in any dispute or interpretation question.

2 Eligibility and Registration

To open and use a fi77 account, you must satisfy all of the following eligibility conditions at the time of registration and on a continuous basis for as long as your account remains active:

• You are at least 21 years of age. fi77 strictly enforces a minimum age of 21 for all real-money gambling activity, in accordance with its responsible gaming policy.
• You are accessing fi77 from a jurisdiction in which online gambling is not explicitly prohibited by local law as it applies to you personally.
• You are not a current employee, contractor, agent, or affiliate of fi77, nor an immediate family member of any such person.
• You are acting on your own behalf and not as an agent or nominee for any third party.
• You have not previously been self-excluded from fi77 or had an account closed for violation of these Terms.
• You have not been diagnosed with or are not currently seeking treatment for problem gambling.

Registration requires the submission of accurate, complete, and current personal information including your full legal name, date of birth, residential address, mobile number, and a valid email address. fi77 reserves the right to request documentary proof of any information provided at registration at any time. Provision of false, misleading, or incomplete information during registration constitutes an immediate breach of these Terms.

3 Account Management

Each player is permitted to hold exactly one fi77 account. The opening of multiple accounts by a single individual — whether under the same name, different names, different devices, or different payment methods — is strictly prohibited. fi77 uses technical and manual detection methods to identify duplicate account activity.

You are solely responsible for the security of your login credentials. You must not share your username or password with any other person. fi77 will treat any activity conducted from your account as having been authorised by you. fi77 will not be responsible for any losses arising from unauthorised access to your account that results from your failure to maintain credential security.

fi77 reserves the right to suspend, restrict, or permanently close any account that is found to be in violation of these Terms, is suspected of fraudulent activity, or presents an unexplained change in betting patterns consistent with prohibited conduct. Where an account is closed for reasons attributable to player misconduct, fi77 reserves the right to withhold the account balance pending investigation.

Players may request account closure at any time by contacting fi77 support via live chat. Voluntary account closure does not affect any outstanding bonus wagering requirements or pending withdrawal requests already in progress at the time of the closure request.

4 Deposits and Payment Methods

fi77 accepts deposits via the following payment methods available to players in Bangladesh:

• Mobile wallets: bKash, Nagad, Rocket, Upay — deposits credited instantly to your fi77 balance upon successful transaction confirmation.
• Bank transfers: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank — transfers typically processed within 2 to 6 hours during business hours.
• Payment cards: Visa and Mastercard — processing times vary by issuing bank.

The minimum single deposit amount is ৳200. There is no maximum deposit limit imposed by fi77 at the platform level, though individual payment providers may apply their own transaction limits. All deposit funds must originate from a payment source registered in your own name. Deposits from third-party accounts are not permitted and will result in account suspension pending investigation.

fi77 does not charge a platform fee on deposits. Any fees imposed by payment providers or banking institutions are the responsibility of the depositing player. Deposit amounts, once credited, are subject to the bonus terms applicable to any promotion active at the time of the deposit if a bonus code has been applied.

5 Withdrawals and Payout Policy

fi77 is committed to fast and reliable payouts for all verified players. The following conditions and processing timelines apply to withdrawal requests:

• Minimum withdrawal amount: ৳500 per transaction.
• Withdrawals to bKash, Nagad, Rocket, and Upay: processed within a few hours of approval for fully verified accounts.
• Withdrawals via bank transfer (Dutch-Bangla Bank, BRAC Bank, City Bank): processed within 24 hours of approval.
• Withdrawals via Visa or Mastercard: subject to card network processing timelines, typically 3 to 5 business days.

All withdrawal requests are subject to identity verification. fi77 may request government-issued photo identification, proof of address, and proof of the payment method used to deposit before processing any withdrawal. This is a standard KYC (Know Your Customer) requirement and is in place to protect both the player and the integrity of the platform.

Withdrawals will only be paid to a payment method registered in the same name as the fi77 account holder. fi77 reserves the right to apply a source-of-funds check to withdrawal requests that are unusually large or that deviate significantly from the player's established deposit and wagering history.

fi77 does not impose unreasonable restrictions on the withdrawal of legitimate winnings. However, fi77 reserves the right to delay or decline withdrawal requests where fraudulent activity is suspected, where identity verification has not been completed, or where outstanding bonus wagering requirements have not yet been met.

6 Bonuses, Promotions, and Wagering Requirements

fi77 offers a range of bonuses and promotional incentives to eligible players including welcome bonuses, reload deposit bonuses, free spins on selected slot titles, cashback offers, and seasonal promotions aligned with events such as BPL season, Eid, and the ICC T20 World Cup. All bonuses are subject to the following general terms, supplemented by the specific conditions published on each individual promotion page:

• Bonuses are available to players aged 21 and above who have a fully registered and verified fi77 account.
• Each promotion specifies a wagering requirement — the number of times the bonus amount (and in some cases the deposit amount) must be wagered before a withdrawal can be made. This figure is clearly stated on the promotion page before any bonus is activated.
• Certain game types (such as live dealer tables, certain jackpot slots, or specific sports bet types) may contribute at a reduced rate or not at all toward bonus wagering requirements. The applicable contribution rates are listed in each promotion's terms.
• Bonuses have an expiry period. If the wagering requirement is not met within the stated time limit, the bonus and any winnings derived from it will be forfeited automatically.
• Bonuses may only be claimed once per player, per household, per device, and per IP address unless explicitly stated otherwise in the promotion terms.
• fi77 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time, with notice provided on the promotions page where possible.

7 Betting and Gaming Rules

fi77 offers two primary product verticals: a casino game library and a sports betting sportsbook. The following general rules apply across both verticals:

• All bets placed are final once confirmed by the platform. fi77 does not accept requests to cancel or void bets after they have been accepted by the system, except in cases of manifest error.
• In the event of a technical error, system failure, or manifest pricing error, fi77 reserves the right to void affected bets and return stakes to players' accounts. This decision is at fi77's sole discretion.
• Casino game outcomes are determined by certified Random Number Generator (RNG) systems provided by licensed software suppliers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. Return to Player (RTP) percentages for all games are available within each game's information panel.
• Sports betting markets — including BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures, football, kabaddi, and other events — are subject to the specific settlement rules published in the sportsbook rules section of the fi77 platform.
• fi77 reserves the right to limit the maximum stake or maximum payout on any single bet or series of bets from any player account, at its discretion, without providing a reason.

Live in-play betting on cricket and other sports is offered during active fixtures. In-play odds are updated in real time and bets are accepted subject to the current odds available at the moment the bet request is received by the server. fi77 is not responsible for any perceived discrepancy between displayed odds and accepted odds caused by network latency on the player's side.

8 Responsible Gaming

fi77 is committed to promoting a safe and responsible gaming environment for all eligible players. fi77 provides a suite of responsible gaming tools accessible from within the account settings section after login, including:

• Deposit limits: set daily, weekly, or monthly caps on the amount you can deposit into your fi77 account.
• Loss limits: set a maximum amount you are willing to lose within a defined time period.
• Session time reminders: receive notifications after a defined period of continuous gaming activity.
• Reality checks: periodic on-screen notifications displaying time spent and net wins/losses in the current session.
• Self-exclusion: voluntarily exclude your account from fi77 for a defined period (minimum 6 months) or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

If you are concerned about your gambling habits, or those of someone you know, fi77 strongly encourages you to make use of the above tools and to seek support from qualified organisations. You may also contact the fi77 support team at any time via live chat to discuss the responsible gaming options available to you.

fi77 strictly prohibits gambling by minors. The minimum age to access any real-money feature of the fi77 platform is 21 years. If you are aware of a minor using the fi77 platform, please report this immediately to fi77 support. For more information, please visit the fi77 Responsible Gaming page.

9 Prohibited Conduct and Fraud Prevention

The following activities are strictly prohibited on the fi77 platform and will result in immediate account suspension, forfeiture of all balances, and potential referral to relevant authorities:

• Opening more than one account (duplicate or multiple accounts).
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with games.
• Colluding with other players in poker, live dealer games, or any other multiplayer game format.
• Exploiting software bugs, glitches, or pricing errors knowingly and deliberately.
• Depositing funds derived from criminal activity (money laundering).
• Using stolen, fraudulent, or third-party payment methods to make deposits.
• Making deliberate chargebacks or payment reversals after funds have been used for wagering.
• Providing false personal information during registration or identity verification.
• Attempting to circumvent self-exclusion restrictions by opening a new account.

fi77 employs a combination of automated detection systems and manual review processes to identify suspicious activity. fi77 cooperates fully with payment providers, financial institutions, and law enforcement authorities in cases of confirmed or suspected fraud. Players found to have engaged in any prohibited conduct will not receive a refund of deposited funds where those funds have been used as part of fraudulent activity.

10 Intellectual Property

All content on the fi77 website — including but not limited to the fi77 brand name, logo, website design, page layouts, text content, graphics, icons, game thumbnails, promotional materials, and software interfaces — is the intellectual property of fi77 or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable licence to access and use the fi77 website for personal, non-commercial entertainment purposes only. You must not copy, reproduce, redistribute, sell, reverse-engineer, modify, or create derivative works from any fi77 content without the prior written consent of fi77.

Game content provided by third-party suppliers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe remains the intellectual property of those respective companies and is used by fi77 under licence. References to these providers are for identification purposes only and do not imply any ownership claim by fi77.

11 Limitation of Liability

To the maximum extent permitted by applicable law, fi77 shall not be liable for any loss, damage, cost, or expense — whether direct, indirect, incidental, consequential, or otherwise — arising from or in connection with:

• Your use of or inability to access the fi77 platform at any time.
• Any interruption, suspension, or termination of the fi77 service, whether planned or unplanned.
• Errors, omissions, or inaccuracies in odds, game results, or account balance displays resulting from technical failures.
• Losses incurred as a result of gambling activity on the fi77 platform — fi77 does not guarantee any outcome or return on any wager placed.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Any delay in deposit crediting or withdrawal processing caused by third-party payment provider systems outside fi77's direct control.

fi77 provides the platform on an "as is" and "as available" basis without warranty of any kind, either express or implied, regarding uninterrupted access, error-free operation, or fitness for a particular purpose. fi77 does not guarantee that the platform will be compatible with all devices, operating systems, or browsers at all times.

12 Privacy and Data Protection

fi77 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available on the fi77 Privacy Policy page. By using the fi77 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

fi77 collects personal data including your name, date of birth, address, contact details, payment information, and betting activity records for the purposes of account management, identity verification, fraud prevention, regulatory compliance, customer support, and personalised promotional communications where consented to. fi77 does not sell personal data to third parties. Data is shared only with payment processors, identity verification providers, and regulatory authorities as required.

fi77 uses SSL (TLS 1.3) encryption across all pages of the platform to protect data in transit. Account passwords are stored in encrypted form. fi77 does not store full card numbers or payment credentials on its own servers — all payment tokenisation is handled by the relevant payment provider infrastructure.

13 Amendments to These Terms

fi77 reserves the right to amend, update, or replace these Terms at any time. When material changes are made to the Terms, fi77 will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify active players via the email address associated with their account or via an in-platform notification on their next login.

Continued use of the fi77 platform after any amendment to these Terms has been published constitutes your acceptance of the revised Terms. If you do not agree with any amended Terms, you must cease using the platform and request account closure via the fi77 live chat support function. fi77 recommends that you review these Terms periodically to remain informed of your rights and obligations.

14 Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them — whether contractual, tortious, or otherwise — shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which fi77 is incorporated and operates. fi77 operates as an entertainment platform and makes no representation regarding the legality of online gambling from any specific jurisdiction from which players access the service.

In the event of a dispute between you and fi77 regarding the interpretation or application of these Terms, you must first attempt to resolve the matter informally by contacting fi77 customer support via live chat. fi77 will aim to respond to formal disputes within 5 business days. If a dispute cannot be resolved informally within 30 days, the parties agree to seek resolution through binding arbitration or a mutually agreed alternative dispute resolution process before pursuing litigation.

You acknowledge that placing a bet constitutes an acknowledgement that the random outcome of any game is final and binding, and that no claim of unfair result will be entertained absent independently verifiable technical evidence of a system error.

15 Contact and Support

fi77 provides 24/7 customer support in English to all registered players. Support is available via the live chat function accessible from within your fi77 account. The fi77 support team can assist with account queries, deposit and withdrawal questions, bonus terms clarification, technical issues, and responsible gaming tool activation.

For written enquiries, you may contact the fi77 support team at the following email address, which is provided for correspondence only and is not a clickable link:

fi77 is headquartered and operated as a digital entertainment platform serving the Bangladesh market. All formal correspondence should reference your registered account username and the nature of your enquiry. fi77 aims to resolve all support requests within one business day for non-urgent matters and within two hours for urgent account security issues.